Terms & Conditions

Effective Date: April 20, 2025

Welcome to En Route Luxe. By accessing our website or utilizing our services, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Services Provided

En Route Luxe offers personalized travel planning and booking services, acting as an intermediary between clients and third-party travel suppliers, including but not limited to airlines, hotels, cruise lines, and tour operators.

2. Client Responsibilities

  • Eligibility: Clients must be at least 18 years old and possess the legal authority to enter into binding agreements.

  • Accurate Information: Clients are responsible for providing accurate and complete information necessary for travel arrangements.

  • Compliance: Clients must comply with all applicable laws, regulations, and terms of the respective travel suppliers.

3. Bookings and Payments

  • Deposits and Payments: A non-refundable planning fee may be required to initiate services. Full payment schedules will be communicated based on supplier requirements.

  • Payment Authorization: By providing payment information, clients authorize En Route Luxe to process payments on their behalf for travel arrangements.

  • Currency and Fees: All prices are quoted in U.S. dollars unless otherwise specified. Clients are responsible for any additional fees, including but not limited to currency conversion and bank charges.

4. Cancellations and Refunds

  • Supplier Policies: Cancellations and refunds are subject to the terms and conditions of the respective travel suppliers.

  • Client-Initiated Cancellations: Requests must be made in writing. Refunds, if applicable, will be processed according to supplier policies.

  • Force Majeure: En Route Luxe is not liable for cancellations due to unforeseen circumstances beyond our control, such as natural disasters, pandemics, or political unrest.

5. Travel Documentation and Insurance

  • Documentation: Clients are responsible for obtaining necessary travel documents, including passports, visas, and health certifications.

  • Travel Insurance: We strongly recommend purchasing comprehensive travel insurance to cover unforeseen events. En Route Luxe is not responsible for any losses incurred due to lack of appropriate insurance coverage.

6. Limitation of Liability

En Route Luxe acts solely as an agent for disclosed travel suppliers and is not responsible for the acts or omissions of these suppliers. We are not liable for:

  • Personal injury, property damage, or other loss resulting from travel arrangements.

  • Delays, cancellations, or changes by travel suppliers.

  • Any indirect, incidental, or consequential damages.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of En Route Luxe or its content suppliers and is protected by intellectual property laws. Unauthorized use is prohibited.

8. Privacy Policy

Our collection and use of personal information are governed by our Privacy Policy. By using our services, you consent to the practices described therein.

9. Dispute Resolution

  • Governing Law: These Terms and Conditions are governed by the laws of the State of California.

  • Arbitration: Any disputes arising out of or relating to these Terms shall be resolved through binding arbitration in San Francisco County, California.

  • Class Action Waiver: Clients agree to resolve disputes individually and not as part of any class or representative action.

10. Amendments

En Route Luxe reserves the right to modify these Terms and Conditions at any time. Changes will be effective upon posting on our website. Continued use of our services constitutes acceptance of the revised terms.

11. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us at info@enrouteluxe.com