Privacy Policy

Effective Date: April 20, 2025

En Route Luxe (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our travel advisory services.

We are based in California, and comply with state and federal privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

1. Information We Collect

We collect personal information to deliver personalized, high-touch travel experiences. This may include:

• Identifiers: Name, email address, phone number, mailing address

• Customer Records: Passport info, emergency contacts, frequent flyer numbers, travel history

• Commercial Information: Booking history, preferences, inquiries

• Internet/Technical Data: IP address, cookies, browser/device details

• Geolocation Data: Approximate location via IP or mobile use

• Sensitive Personal Information: Medical conditions, dietary restrictions, accessibility needs (if provided)

2. How We Use Your Information

We use your information to:

  • Personalize and book your travel experiences

  • Communicate about itineraries, confirmations, and updates

  • Process payments via secure, third-party providers

  • Send optional newsletters, offers, and curated recommendations

  • Improve website functionality and understand user behavior

  • Comply with legal obligations or respond to lawful requests

3. Sharing Your Information

We do not sell personal data. We may share your data with:

  • Travel partners (e.g., hotels, airlines, tour operators) to fulfill your trip

  • Third-party service providers (e.g., payment processors, analytics, hosting)

  • Governmental authorities, when required by law or in case of emergencies

All third parties are obligated to use your data responsibly.

4. Payment Processing

All payments are securely processed through Stripe, Square, or other PCI-compliant providers. We do not store your full credit card data on our servers.

5. Cookies and Tracking Technologies

We use cookies to:

  • Improve your website experience

  • Track engagement and site performance

  • Serve targeted or personalized content

You can disable cookies via your browser settings, though some features may be limited.

6. Data Retention

We retain your data only as long as necessary for business or legal purposes, including fulfilling travel bookings, complying with regulations, or resolving disputes.

7. Children’s Privacy

Our services are not directed to children under 13. If we become aware that we’ve collected personal information from a minor without verified parental consent, we will delete it promptly.

8. Your Privacy Rights (California Residents)

If you are a California resident, you have specific rights under CCPA/CPRA:

Your Rights:

  • Right to Know: Request what personal info we’ve collected, used, or disclosed in the past 12 months

  • Right to Delete: Request deletion of your personal information, subject to certain exceptions

  • Right to Correct: Request corrections to inaccurate data

  • Right to Opt Out: Opt out of any sale or sharing of personal data (we do not sell)

  • Right to Limit Use of Sensitive Personal Information

  • Right to Non-Discrimination: You will not be penalized for exercising your rights

To exercise your rights:

Email: info@enrouteluxe.com

Subject: “California Privacy Request”

9. California “Shine the Light” Disclosure

Under California Civil Code §1798.83, residents may request information about disclosure of personal data to third parties for direct marketing. We do not share your data for these purposes.

10. International Users

En Route Luxe is based in the U.S. Your data may be transferred to and processed in the U.S., where data protection laws may differ from those in your country.

11. Updates to This Policy

We may revise this Privacy Policy periodically. When we do, we’ll update the effective date above. Please review this page regularly for updates.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

En Route Luxe

Email: info@enrouteluxe.com

Website: www.enrouteluxe.com